Support

Deliver world-class support, every time

Provide self-service support paths to users wherever they are in your product or website.

Brainfish’s powerful AI models and elegant UI integrates with your helpdesk solution for low-touch support that never loses its personal touch.

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Supercharge your knowledge base with GenAI

Integrate the Brainfish answers engine into your helpdesk or support center to provide customers with tailored answers to their support questions and resolve issues as quickly as possible.

Give users centralized access to your knowledge base even when content is scattered across multiple channels.

Read about AI Answers

Auto-recommend the right content for each support inquiry and send users down the fastest path to resolution.

Read about Actions

Close the loop with fewer touchpoints

In-product support and live notifications provide contextual answers based on your entire knowledge base, user behavior, and firsthand search data.

Deflect inbound support calls and emails by up to

93%

Reduce support ticket volume by up to

80%

Increase your self-service utilization rate by

220%

Drive content

Improve the relevancy and value of your support content

Brainfish measures how well your content answers users’ support questions, providing visibility into which themes are most prevalent and how you can strengthen your knowledge base.

See how Brainfish analytics tracks accuracy, answer rate, and more

Deliver world-class support, every time

Supercharge your knowledge base with GenAI

Close the loop with fewer touchpoints

Improve the relevancy and value of your support content

Help your customers get answers