Guidance

Proactively guide users through the journey

Real-time alerts, guidance, and live communication in your product. Guidance works out of the box based on user insights and search data on Brainfish—get started in minutes, then configure the platform over time for a more tailored experience.

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Connect and engage with customers live, wherever they are

Product-led growth has never been so easy.

Guidance lets you send news and product updates as alerts in your applications, build personalized product tours, and communicate in real-time based on what users are doing at that moment.

Proactive touchpoints

Create user-generated product tours

Give customers a more personalized alternative to traditional product tours with customized product guidance as they explore your features and functionality.

Kick off real-time tours off the back of AI Answers or trigger notifications based user activity.

Onboarding new customers with Brainfish

In-time notifications

Let users know the latest news and features

Blast broad or segmented news and updates to users in the product or push notifications for the next time they log in.

No more cluttered inbox, just timely alerts where they’re most likely to be seen.

Continuous engagement

Keep customers engaged throughout the product journey

Go beyond onboarding to engage users with personalized in-app messages, new product and feature tips, and ideas for getting the most value from your product based on customers’ actual search history and intent.

More ways to engage your customers with GenAI

Don't just take our word for it

Join the ambitious companies empowering their customers with AI.

We're super impressed with the level of support you have shown us to date, and the product's efficacy after just a few months of working together.

Omer Khan

Smokeball
Head of Client Experience

Brainfish is helping our global teams with understanding the nuances of our product 24/7.

Dylan Vidal

Cision One
Director of Product Strategy

Brainfish is crucial to our onboarding, training and support journeys in helping customers to learn and adopt our product.

Elisha Anderton

CareMaster
Chief Operating Officer

I'm consistently impressed by the outstanding effectiveness of Brainfish in managing our support inquiries.

Taimoor Khan