Changelog

Taking AI-generative search to the next level, we bring you a significant update this week:

Machine Learning Relevancy Checks and Precision

We're implementing Machine Learning (ML) relevancy checks and precision features to further improve our service's efficiency and accuracy. These new additions will facilitate better background scoring of answers and enable our models to self-check their performance in real time when generating responses. Consequently, this will ensure answers generated are more direct, relevant, and significantly reduce the risk of incorrect information (hallucination).

This state-of-the-art, self-checking function will guarantee the highest degree of precision in our deliverables – making sure that your customers are getting the most accurate and prompt information every time.

We're starting May with some significant updates to help visualise Brainfish performance easily month on month:

The Month in Review Email

We are introducing a new "Month in Review" email that will be sent out each month to all our live customers. This exclusive, personalised email will provide a comprehensive review of your Brainfish metrics. From the top themes of the month to health checks that you need to address and more, everything will be at your fingertips!

Improving Answers with Discarded Suggestions

We've refined the way we use suggested answers from the discarded answer feature. The new update allows these suggestions to be directly used in responses. This further enhances Brainfish's ability to provide accurate and efficient answers to meet customer needs.

Salesforce Knowledgebase Integration

Brainfish is extending its integration capabilities! We've commenced work on a Salesforce knowledgebase integration which, once complete, will allow Brainfish to sync directly with Salesforce accounts. This integration will make sharing and accessing knowledge articles across platforms easy and straightforward with a Salesforce API key.

Our work never stops at Brainfish and even in this shortened week (public holiday in Australia) we bring you more updates to enhance your experience:

Continuous Ranking Enhancement

Following the vast improvement in our content ranking feature, we're continue to refine the results for accuracy. In this update, we've implemented a series of small but crucial enhancements in our ranking algorithm for better, more efficient, and highly relevant search results.

Widget Configuration Fixes

Post the launch of the widget configurator, we identified and swiftly addressed a few snags discovered in the widget configurator. This update further smoothes out the widget customisation process, though there's still a few other UX items here that we're keen to add in futurte.

This week is all about performance.

Enhanced Content Ranking

Our AI-driven generative search is now more powerful! With our latest improvements, Brainfish can interpret and rank more and more documents in parallel when performing a search. This advanced feature enhances the accuracy, and relevance of generated answers, providing your customers with the most relevant information swiftly.

Widget Configurator Performance Fixes

We've addressed and fixed some performance issues with the widget configurator. Users can now enjoy a smoother and faster experience when customising their in-product widgets.

Improved Health Checks Loading Times

To bring you an even better user experience, we've significantly upgraded the load times of our system's health checks.