Often, a generated answer to a customer query might be derived from multiple articles in your help center. With Inline Citations, Brainfish now displays which segment of a generated answer comes from which specific article. This subtle yet significant feature can provide essential context to the user and lead them to more in-depth content if they wish to explore further.

This also enables businesses to understand which articles are contributing the most to addressing customer queries and can help in creating more targeted and useful content.