We've added more customisation options for the Brainfish Widget, giving users more control over how the help center appears to their customers.

Users can now alter the colour scheme, change button text, and modify the overall aesthete that matches their brand identity perfectly. This high level of customisation will enhance the customer experience, helping to create a uniform brand image that stays consistent across all channels.

This feature allows your customer-facing content to maintain a seamless look and feel, aligned with your brand's style and tone. By creating a uniform experience, you can effectively increase customer trust and interaction with your service.

Removal of the Archive Option

In our bid to simplify the Brainfish user interface and make it more efficient, we have removed the Archive Option. This means that all your previously archived materials would now be found in the Trash. But don't worry, they're not discarded. We just made a decision to merge both functionalities into one to help declutter the interface and give you a more streamlined experience.

The Trash now serves as the place for all your deleted queries and responses, as well as the previously archived content. This will make organising, retrieving, or permanently discarding content much easier for users.