You asked...we've answered! For months we've been answering customer questions using the Brainfish search engine, and averaging pretty decent response times of around 5 seconds to answer.

Introducing - ANSWER STREAMING!

What is answer streaming? Answer streaming instantly shows the first word of a response and shows the user the answer being generated in real time.

‍This means Brainfish can now consistently answer a customer question in 2 seconds!

We're super excited by this release and it's already making customer answers lightning fast.

Enhancements

• Archive Removal: As part of our commitment to a more streamlined user experience, we've removed the Archive feature due to its limited use and overlap with the Trash feature.
• Updated Navigation: To simplify navigation, the Trash feature has been relocated to the Articles tab.

Bug Fixes

• Search Analytics Filtering: We've resolved bugs related to search analytics filtering, making it more user-friendly and it's now easier to identify the reasons behind unanswered questions.